Privacy Policy

Your privacy matters to us. Please read the privacy policy carefully to help you understand how we usually collect, transfer, use, disclose and share your information. Whenever we say “we”, “us,” we’re referring to Excel Credit or Excelcreditfix.com

Personal data collected

Excel Credit  may collect personal information including your full names, birth date, previous and current addresses, and other relevant details needed to restore and repair your credit. We may also collect other anonymous demographic information that’s not unique to you, such as your state, age, or city. We may collect additional non-personal and personal information in future. This information may include your browser type, IP address, domain name, referring website address, and access time.

Use of personal data collected

We use your personal information as required to submit your case to relevant creditors, credit bureaus, courts and other important third party credit organizations to help resolve matters securely with regard to your credit report. We mail paperwork containing client information through USPS securely, and only the partner to our company submits it, not staff members, or employees. Information such as domain name, IP address, browser type and access time is essential for the operation of our credit repair service. It helps us to maintain the quality of our service delivery, and access useful statistics regarding the use of Excel Credit Repair.

Why we share your personal data

At Excel Credit , we only share personal data with creditors, courts, credit bureaus, and third party credit organizations to help remove any inaccurate accounts from your credit report in a bid to resolve credit related issues as requested by the client in a legal and effective way. Those parties use the personal data we provide them to help fix errors in the credit report, and not for any other purposes. To help resolve your credit matter efficiently, accurately and safely, we are required to send personal details such as Social Security Card, Driver’s License, Proof or Address and more to credit bureaus, courts, creditors, and other third party credit organizations.

How to access and manage your personal data

After resolving your case, some clients may request that their information we obtained from them be completely deleted. However, if this happens, we won’t be able to work on your case again in future, if for some reason, we need your erased information. Our clients may request their personal information to be removed by mailing, emailing or calling us via phone.

We will confirm the information deletion through email, and once we delete the information, we may not be in a position to help the client in future regarding the same case. If for any reason, the client requires us to resolve the same issue twice if the problematic accounts reappear on their credit report or if a third party needs the same information, we won’t be in a position to help them with the matter if the information has been deleted from our secure server. In that case, the client may be required to sign up again and provide their personal information.

Children under 13

Excel Credit doesn’t knowingly collect personal information from children below the age of 13. If we learn that we’ve inadvertently gathered such information from anyone under 13 years, we’ll immediately take the necessary measures to delete it from our database. Children under the age of 13 must seek permission from a guardian or parent to use our website.

Privacy policy changes

Excel Credit  may update its privacy policy page any time. If we make changes to our privacy policy, we’ll post it on the website with the corresponding revision date. Be sure to check the website often to stay update.

Contact information

Excel Credit  welcomes comments or questions related to this Statement of Policy. If, for any reason, you believe Excel Credit has not adhered to the Statement of Policy, please contact us at:

Phone: 346-812-1415
Email: lhiggins@excelcreditfix.com
​Address: 10225 Scott 1505 Houston Tx, 77051

Refund Policy

In the credit repair industry, there’s no company that can promise, predict or guarantee you a specific outcome when fixing your credit report.

At Excel Credit, we strive to ensure that every client gets 100 percent satisfaction with our high-quality credit repair service.

If we don’t manage to update any erroneous, inaccurate, incomplete, unverifiable, and obsolete information on your credit reports, you are eligible for a refund within 90 days. You just need to provide us with a copy of the credit results.

You may suspend or cancel the credit repair service at any time in a couple of ways, including:

  • Sending us a written request
  • Telephone
  • Signing and mailing a notice of cancellation

We honor every cancellation request without charge or condition sent to us within the first 3 days after the date of creating a service agreement with us. After making payment for our credit repair services, clients have 2-3 days to cancel the service and ask for a refund. There will be no refund after 3 days of payment.

Because fees are generally charged after a service has been rendered, expect to pay the final fee after you decide to end the services; note that, generally, fees aren’t refundable. We consider services rendered as per our contract agreement and after we mail documentation to the client.